Privacy, Shipping and Return Policies

Shipping Information

All orders are processed within three business days of submission. If an item is back-ordered, we will contact you with an estimated shipping date. If you do not wish to wait, we will immediately issue a refund. If an item is permanently sold out, we will contact you and issue a refund.

Shipping costs depend upon the method and option you choose and will be displayed when checking out. Please note, we cannot ship to a P.O. Box.

Return Policy

Please report Damaged Items to customer service within 15 days of the invoice date. A return authorization (RA) form with pre-assigned RA number is required to return damaged goods.

Please report Invoice or Shipping Discrepancies to customer service within 15 days of the invoice date. A return authorization (RA) form with pre-assigned RA number is required to return mis-shipped goods.

All returns must be received in our warehouse within 45 days of the invoice date for credit and must be accompanied by an RA form.

To Return An Item, mark carton “ATTENTION RETURN DEPT”. The Return Authorization number must appear on the carton to the left of the return address. Please indicate whether you prefer us to credit your card or to send a replacement.

A 20% restock fee will be assessed if an incomplete Return Authorization is received or if the item is not in its original packaging.

We will not be able to accept your return if it arrives back to our warehouse greater than 45 days from the invoice date or if it is not accompanied by a Return Authorization.

Please call 1-800-783-5683, ext. 214, for Return Authorization.

Information Collection and Use

Harmony Ball Company is the sole owner of information collected on this site. We do not sell, share, or rent this information to any third parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations, order status updates, and to provide you with information on our products. Information collected includes your name, shipping address, billing address, telephone number, e-mail address, and payment information. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, do not share this information with anyone. If you elect to receive our newsletter, surveys, or special promotions, your contact information will be used for the delivery of these items.

Registration
In order to process your order, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number, billing address and shipping address. This information is used to process your order.

Order
The information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use your contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system.

Cookies
We customize web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our site but will be unable to use the shopping cart to purchase merchandise. We will not share any personally identifiable information provided by this cookie with any third party.

Sharing
Other than our merchant bank for credit card processing, the only third parties that we contract are the three shipping companies below. They have limited access to your personal information and may not use it for purposes other than delivery.

FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
1-800-GO-FEDEX
www.fedex.com

UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta , GA 30328
United States
www.ups.com

US Postal Service Headquarters
475 L'Enfant Plaza, SW
Washington DC
1-800-ASK-USPS
www.usps.com

Log Files
We use IP addresses to analyze trends, administer the site, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.